PRIVACY POLICY

1. Introduction
This Privacy Policy explains how OFF STAGE LIVE (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website and services, including purchasing tickets, entering competitions, booking classes or contacting us.
By using our website or providing your data, you confirm that you are over the age of 13.

2. Contact Details
If you have any questions about this Privacy Policy or your personal data, please contact:
Email: info@offstagelive.co.uk 
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). We would appreciate the chance to deal with your concerns first.
3. What Data We Collect
Personal data means any information that can identify you. We may collect and process the following:
Identity Data
Name, date of birth, gender
Contact Data
Email address, phone number, address
Transaction Data
Details of purchases such as tickets, class bookings and competition entries
Financial Data
Payment details (processed securely via third-party providers)
Technical Data
IP address, browser type, device information
Usage Data
Information about how you use our website and services
Marketing & Communications Data
Your preferences in receiving marketing communications
4. How We Collect Your Data
We collect data through:

• Direct interactions (booking tickets, entering competitions, contacting us)

• Website usage (cookies and analytics tools)

• Third-party providers (ticketing platforms, payment processors)

5. How We Use Your Data
We will only use your personal data where legally permitted.
We use your data to:

• Process bookings, tickets and entries

• Manage event participation

• Communicate important event updates

• Send marketing communications (if you have opted in)

• Improve our website and services

• Comply with legal obligations

6. Marketing Communications
You will receive marketing communications if you have:

• Requested information

• Purchased tickets or services

• Opted in to receive updates

You can unsubscribe at any time by clicking the link in emails or contacting us directly.
7. Sharing Your Data
We may share your data with:

• Ticketing and payment providers

• Event partners and service providers

• Professional advisers (legal, financial, technical)

• Authorities where required by law

We never sell your personal data to third parties.
8. International Transfers
Some of our third-party providers may be based outside the UK/EEA.
Where this occurs, we ensure appropriate safeguards are in place to protect your data in line with data protection laws.
9. Data Security
We take your data security seriously and have implemented appropriate measures to prevent:

• Unauthorised access

• Data loss

• Misuse or disclosure

Access to your data is limited to those who need it for business purposes.
10. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal and financial requirements.
In most cases, we retain basic customer data for up to 6 years for tax and legal purposes.
11. Your Rights
You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to processing

• Restrict processing

• Request transfer of your data

• Withdraw consent at any time

To exercise your rights, contact us at info@offstagelive.co.uk
12. Cookies
Our website uses cookies to improve your experience and analyse usage.
You can set your browser to refuse cookies, but this may affect site functionality.
13. Photography & Filming
OFF STAGE LIVE events may be photographed and filmed.
By attending, you consent to:

• Photography

• Video recording

• Use of content for promotional purposes

If you do not wish to be included, please inform the team in advance. While we will do our best to accommodate, we cannot guarantee complete exclusion due to the nature of the event.
14. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy policies and encourage you to review them separately.
15. Children’s Data
We do not knowingly collect data from children under 13 without parental consent.
Parents and guardians are responsible for managing the data of participants under 18.
16. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
17. Governing Law
This Privacy Policy is governed by the laws of England and Wales.